Returns & Exchanges

At Scotsman, we take pride in the craftsmanship of our home goods and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your home, we offer a 30-day return policy for most unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original shipping box, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous barcodes.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.