Frequently Asked Questions
Everything you need to know about bringing Scotsman quality into your home.
What is the standard shipping timeframe for furniture items?
Most furniture and large home decor items are processed within 3-5 business days and typically arrive within 7-14 business days depending on your location.
Do you offer white-glove delivery services?
Yes, for select premium furniture pieces, we offer a white-glove delivery option at checkout which includes room-of-choice placement and packaging removal.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized home products are final sale.
Are your wooden products sustainably sourced?
At Scotsman, we prioritize sustainability. All our timber products are sourced from FSC-certified forests to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Do you provide a warranty on your appliances and fixtures?
All Scotsman appliances and home fixtures come with a standard 1-year manufacturer warranty covering any defects in materials or workmanship.